Our evaluation process is thorough and diligent. All of our anonymous inspectors spend a minimum of two nights at each property. During each inspection, we assess criteria spanning service, hygiene, amenities, hotel design, and other often overlooked details. Properties with an optimistic result receive a second anonymous inspection by a different inspector to verify the hotel's consistency.​

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To ensure our standards remain aligned with the evolving expectations of modern day travelers, our industry advisors and community members play an active role in the annual review and refinement of our rubric.